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e-Learning
Match your subject matter experts with our course designers! We can provide professional presentations and web based delivery training.
Consultation Required
Match your subject matter experts with our course designers! We can provide professional presentations and web based delivery training.
Consultation Required
Developing a Resource List
Knowing whom to call when the unthinkable happens is often key to resolving a crisis. Developing a resource list is critical to being prepared. This session discusses who should be on your resource list and the policies for maintaining, updating and granting access to your list.
Time: 2 Hours
Knowing whom to call when the unthinkable happens is often key to resolving a crisis. Developing a resource list is critical to being prepared. This session discusses who should be on your resource list and the policies for maintaining, updating and granting access to your list.
Time: 2 Hours
Physical Site Recovery
Do you have a plan to recover from a natural disaster? This course will identify and develop a plan for:
Do you have a plan to recover from a natural disaster? This course will identify and develop a plan for:
- Securing your Property
- Protecting it from further damage
- Cleaning it up
Stress Management
Stress Inoculation/Resilience/ Employee Training
Training your employees prior to a critical/traumatic incident happening can improve their reactions involving both policies and procedures for your workplace and how they will react emotionally regarding their mental health. The focus on this course will be designing a proactive approach for your employees in the the prevention and aftermath of critical/traumatic incidents./ Resilience skills can also improve:
Time: 2 Hours
Post Incident Stress Management
This course will present essential information for the assessment of both crisis situations and the effects of critical incidents on people involved in those situations. Lean to create an effective plan of action to assist those in crisis (customers and employees) and complete a series of exercises designed to sharpen assessment and crisis planning skills. Strategic planning and tactical decision-making are emphasized, as are rationales for choosing one set of crisis intervention processes over another.
Time: 3 Hours
Post Incident Review Process
Commonly referred to as "Debrief" the Post Incident Review (PIR) is designed to facilitate lessons learned. In this experience you will actively participate in a Mock PIR. You will leave this session with the ability to:
Time: 2 Hours
Creating your Employee Stress Management Policy
This program is designed to assist in the development of your employee care policies/procedures and the appropriate stress management and critical incident interventions that you should implement, mechanisms to provide staff support, team development considerations, implementation crisis support, and personal coping techniques.
Time: 2 Hours
Prequisite: Stress Inoculation/Resilience Employee Training
Creating your Customer Stress Management Policy
This program is designed to assist in the development of your customer care policies/procedures and the appropriate stress management and critical incident interventions that you should implement.
Time: 2 Hours
Prequisite: Stress Inoculation/Resilience Employee Training
Training your employees prior to a critical/traumatic incident happening can improve their reactions involving both policies and procedures for your workplace and how they will react emotionally regarding their mental health. The focus on this course will be designing a proactive approach for your employees in the the prevention and aftermath of critical/traumatic incidents./ Resilience skills can also improve:
- performance under stress
- prevent common stress symptoms (anxiety, post-traumatic stress, depression, etc.)
- facilitate recovery from a traumatic injury
- and promote adaptation to the incident that occurred ultimately improving employee performance
Time: 2 Hours
Post Incident Stress Management
This course will present essential information for the assessment of both crisis situations and the effects of critical incidents on people involved in those situations. Lean to create an effective plan of action to assist those in crisis (customers and employees) and complete a series of exercises designed to sharpen assessment and crisis planning skills. Strategic planning and tactical decision-making are emphasized, as are rationales for choosing one set of crisis intervention processes over another.
Time: 3 Hours
Post Incident Review Process
Commonly referred to as "Debrief" the Post Incident Review (PIR) is designed to facilitate lessons learned. In this experience you will actively participate in a Mock PIR. You will leave this session with the ability to:
- Create a policy for PIR
- Facilitate a PIR
- Document a PIR
- Identify areas to adjust for your PIR
Time: 2 Hours
Creating your Employee Stress Management Policy
This program is designed to assist in the development of your employee care policies/procedures and the appropriate stress management and critical incident interventions that you should implement, mechanisms to provide staff support, team development considerations, implementation crisis support, and personal coping techniques.
Time: 2 Hours
Prequisite: Stress Inoculation/Resilience Employee Training
Creating your Customer Stress Management Policy
This program is designed to assist in the development of your customer care policies/procedures and the appropriate stress management and critical incident interventions that you should implement.
Time: 2 Hours
Prequisite: Stress Inoculation/Resilience Employee Training
Communications/Media Training
Communication/Media Management
Utilizing concepts of Emergency Management and Critical Incident Stress Management, participants will engage in interactive exercises dealing with the various phases of Disaster Management. This course is designed to improve interactions between employees, customers and the media after an incident has occurred. Participants will learn how to best manage the media and the role you will play in taking charge of a critical/traumatic incident at your workplace. The interactive exercises are designed to prepare you for dealing with the media while communicating your to your audience.
Time: 3 Hours
Creating you Communications and Media Policy
"Communication occurs whenever someone attaches meaning to your words or actions."
Let's hope that meaning is exactly what you wanted to communicate. Internal and external communications are essential to any business, organization, or group. What we say, how we say it, is critical to the success of any endeavor. In this training we will look more deeply at communication and its impact, discuss how e can control our message and be prepared if that message is misunderstood. This course is designed to help develop and create your policy, procedures and guidelines for management and employees in dealing with the delivery of your organizations message. This course will also look at the evaluation of what information to release as well as what not to.
Time: 2 Hours
Media Spokesperson Training
This course is designed to coach your spokesperson (liaison) through messaging and delivery to best represent your business/organization after a critical/traumatic incident. We will coach your spokesperson through messaging and delivery to to best position your business/organization to mass media. This training is focused on helping your spokesperson be more comfortable, confident and credible when dealing with the media.
Time: 6 Hours
Maximum Class Size: 15
Utilizing concepts of Emergency Management and Critical Incident Stress Management, participants will engage in interactive exercises dealing with the various phases of Disaster Management. This course is designed to improve interactions between employees, customers and the media after an incident has occurred. Participants will learn how to best manage the media and the role you will play in taking charge of a critical/traumatic incident at your workplace. The interactive exercises are designed to prepare you for dealing with the media while communicating your to your audience.
Time: 3 Hours
Creating you Communications and Media Policy
"Communication occurs whenever someone attaches meaning to your words or actions."
Let's hope that meaning is exactly what you wanted to communicate. Internal and external communications are essential to any business, organization, or group. What we say, how we say it, is critical to the success of any endeavor. In this training we will look more deeply at communication and its impact, discuss how e can control our message and be prepared if that message is misunderstood. This course is designed to help develop and create your policy, procedures and guidelines for management and employees in dealing with the delivery of your organizations message. This course will also look at the evaluation of what information to release as well as what not to.
Time: 2 Hours
Media Spokesperson Training
This course is designed to coach your spokesperson (liaison) through messaging and delivery to best represent your business/organization after a critical/traumatic incident. We will coach your spokesperson through messaging and delivery to to best position your business/organization to mass media. This training is focused on helping your spokesperson be more comfortable, confident and credible when dealing with the media.
Time: 6 Hours
Maximum Class Size: 15
Employee Assistance Programs
As a member of the Employee Assistance Professional Association, we can provide expertise on how to:
- Plan, develop, implement and evaluate EAP programs operations and the staff
- Form internal or external EAP programs
- Selection and training of EAP personnel or peer based personnel
- Communication between management and Human Resources
- Develop network of psychologists, psychiatrists, mental health professionals, substance abuse and mental health treatment centers
- Monitoring quality of care and ensuring compliance with state and federal laws of confidentiality
- Provide guidelines of Line of Duty Deaths, Law Enforcement Chaplain Programs
- How to promote and market your EAP
Security Assessments
Site Assessment / Physical Site Security
A site assessment is the first step in developing an effective security program for your site. During the assessment two key areas are considered:
In this training you will learn how to personally apply Assessment Protocols to your individual site to bette access the strenght and vulnerabilities of you site to lay the foundation of your personal security program. Participation in Mock Assessments will increase the impact of this training. Areas of review will include:
Time: 3 Hours
Creating Your Security Policy
"What is your security Policy? Will you be prepared?"
In this session you will learn how to work through the stages of policy development, including:
Time: 2 Hours
Prerequisite: Site Assessment
A site assessment is the first step in developing an effective security program for your site. During the assessment two key areas are considered:
- What are the vulnerabilities of my site?
- What are the strengths of my site?
In this training you will learn how to personally apply Assessment Protocols to your individual site to bette access the strenght and vulnerabilities of you site to lay the foundation of your personal security program. Participation in Mock Assessments will increase the impact of this training. Areas of review will include:
- Access Points
- Theft and Robbery Assessment
- Emergency Response Protocols
- Risk Assessment
- Existing Security Assessments
Time: 3 Hours
Creating Your Security Policy
"What is your security Policy? Will you be prepared?"
In this session you will learn how to work through the stages of policy development, including:
- Identifying Needs
- Defining Responsibilities
- Defining Purpose
- Follow Up Actions
- Conflict Resolution
Time: 2 Hours
Prerequisite: Site Assessment